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FAQ

 

I cant't find the article I am looking for 

The easiest way is find the article you are looking for is to drop down each category in the top left corner of the window.

You can also use the searcher in the top right corner of your screen.

Each page contains a especific section of articles so you can also search by clicking on the "next page" button at the end of the page or by clicking on the option "show all" in order to see all our articles.

Articles will be displayed in alphabetical order.

This website contains the most common articles for individual use so, if you would like to order any other product please do not hesitate to contact us through our "contact" form.

 

How can I pay for my order?

Once you finish your shopping, you will be connected to "La Caixa" payment platform "Ciberpack". Ciberpack will offer you the possibility to pay by bank transfer or by credit/debit card.

 

How much does delivery cost?

Once you finish your shopping, the delivery cost will be shown separately from the cost of the products.

The delivery cost will vary depending on the final price of your shopping basket as well as on the delivery address.

Once the cost is shown on the screen, you can still decide if you want to confirm your order or cancel it.

Delivery is free for certain purchase costs. Please see details below.

Our current delivery fees are:

Balearic islands:

For any purchase cost: 13,22€ + VAT

Catalonia:

Purchase cost: <75€: delivery cost 7,44€ + VAT

Purchase cost:>=75€ and <180€: delivery cost 9,92€ + VAT

Purchase cost:>=180€: free delivery

Rest of Spain: 

Purchase cost:<75€: delivery cost 9,09€ + VAT

Purchase cost:>=75€ and <180€: delivery cost 13,22€ + VAT

Purchase cost:>180€: free delivery

If you'd like to deliver to the Canary Islands, please contact us.